Stolen phone

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Four moves that work anywhere. In India you can also block the phone on Sanchar Saathi (CEIR) — that has its own page.

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Працює з будь-яким телефоном по всьому світу. Застосунок встановлювати не потрібно. Гарантована точність 99,8%.

Лише для власного телефона або за згодою власника. Користуючись сервісом, ви приймаєте наші умови використання

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Verified November 2026
10 official sources

after eraseStill locked to you — Activation Lock · device protectionA28G25

in short

Lock the phone from another device first, then change your account password. If you don't expect it back, ask your carrier to suspend the SIM so you aren't charged for calls. Erase it only when it won't come back: erasing can't be undone.

In India you can also ask for the phone to be blocked on Sanchar Saathi (CEIR) — that request has its own page.

anywhere

The first four moves in this order

Lock it

From another device: Mark as lost in Google Find Hub, or Mark As Lost in Apple Find My. On Android you can also lock it without signing in: android.com/lock with your phone number. G20A17G111

Change your password

For an iPhone, Apple advises changing your Apple Account password and turning on two-factor authentication. A42

Suspend the SIM

Not expecting it back? Ask your carrier to suspend service, so you aren't charged for calls. A31

Erase only when it won't come back

After a remote erase an iPhone stays under Activation Lock; a protected Android can then be used only with your Google Account or screen lock. A33G25

Blocking a phone by its IMEI depends on where you live — ask your carrier. The IMEI without the phone: account.apple.com → Devices, or the box. A52A54

in India

Stolen in India? Block it on Sanchar Saathi (CEIR).

The block request needs a re-issued SIM for your number, a police complaint and an ID document. It gives you an 18-digit Request ID for the status and for unblocking.

How to file the block

Limits: when lock and erase won't work

The finder must have been set up before the theft: Lost Mode is unavailable if Find My wasn't set up on the iPhone.
On Android, to lock or erase remotely the phone needs power, mobile data or Wi-Fi, your Google Account, Find Hub turned on and visibility on Google Play.
An offline iPhone gets the erase the next time it's online; an erased Android can no longer be located.

Scams after a theft

Apple will never contact you to say your iPhone has been found; never share your passcode, passwords or verification codes with anyone who asks.

Note the IMEI and keep your purchase papers: on an iPhone the IMEI is in your Apple Account under Devices and on the original box.

Questions after a theft

Should I erase the phone right away?

Only when you don't expect to get it back. Erasing can't be undone; an erased Android leaves Find Hub and can't be located, while an iPhone on iOS 15 or later can still be found with Find My after a remote erase. Either way the phone stays locked to you: Activation Lock on iPhone, device protection on Android.

Can I lock an Android phone without signing in?

Yes: go to android.com/lock, enter your phone number, complete the reCaptcha and ask for the lock. With your Google Account you can also use Mark as lost in Find Hub, which locks it with your PIN, pattern or password.

Can I put a message on the lock screen?

Yes. Mark as lost on Android and Lost Mode on iPhone let you show a phone number and a message; on iPhone it appears once the phone is online.

Lock and erase didn't work. Why?

They work only if the finder was set up before the theft: Lost Mode needs Find My set up on the iPhone, and on Android the phone must have power, a connection, your Google Account and Find Hub turned on.

Someone says they found my iPhone. Is it real?

Apple will never contact you to say your iPhone has been found. Never share your passcode, passwords or verification codes with anyone who asks.

My phone was stolen outside India. What can I do?

Lock it with Mark as lost in Find Hub or Mark As Lost in Find My, change your account password, and ask your carrier to suspend service. Whether the phone can be blocked by its IMEI depends on where you live — ask your carrier.

indiaThe Sanchar Saathi (CEIR) blockIn India: what the Sanchar Saathi (CEIR) block asks for, the status and unblocking. nextThe first hour after a lossThe full order of steps when a phone is lost or stolen.

10 official sources · checked November 2026